CBRE is a global leader in commercial real estate services, managing over 500 office buildings, with 115,000+ employees and operating in more than 100 countries.
Through our long-standing partnership, MAR FM has been successful in securing the prestigious status of a ‘CBRE approved contractor’ and as a result, manages soft services in a mixed portfolio of old and modern facilities, with varied purposes and infrastructure, across numerous geographical locations.
LOCATION
VARIOUS, SOUTHEAST ENGLAND
BUILDING TYPE
OFFICE / CAMPUS / RETAIL
RELATIONSHIP START DATE
2010
The Challenge
Located in the Covent Garden area of central London, this location features prestigious office and retail space, along with an elegant and popular public courtyard area. MAR was tasked with providing consolidated cleaning and associated services, for both the interior and exterior areas of the site.
Over a period, service performance had become sub-optimal on the site, a situation that had developed for several reasons, including:
MAR set about tackling these issues by developing and implementing a thorough but clear plan of remedial actions, ensuring that our client was collaboratively involved at all appropriate stages.
The plan highlights included:
The implementation of this plan helped to bring about the resolution of several issues, including:
Contracts such as this often present a unique challenge and require a bespoke and precisely executed solution to ensure a high-quality, consistent outcome. This is particularly true where hospitality or retail venues are part of the site, with resultant periods of high footfall and intense usage.
MAR’s diligent and proactive approach at this highly visible location, delivered rapid and meaningful improvements – service upgrades that were appreciated not only by our client, but also the day-to-day users of the site.
“Once again MAR has outdone themselves in providing an exemplary service to our community. I understand the job is often difficult to execute considering the environment we work in however I wanted you to know your efforts do not go unnoticed. Please continue
CBRE ESTATE MANAGER
to keep up the good work! Thanks again and much appreciated for your help and dedication.”
CBRE is a global leader in commercial real estate services, managing over 500 office buildings, with 115,000+ employees and operating in more than 100 countries.
Macfarlanes is a law firm occupying four buildings in the city of London. This portfolio has a varied mixture buildings, services and infrastructure.
Providing Security Services to both the public and private sectors is all in a day’s work for MAR Facilities Management.