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Creating a Culture of Support

How MAR FM safeguards colleague wellbeing

At MAR FM, we are passionate about creating a culture of support, where our colleagues feel comfortable discussing their concerns and resources are in place to help mitigate stress triggers, from both the workplace and their personal lives.

As an employer, its our responsibility to provide a supportive and nurturing environment, free from discrimination, that encourages growth and safeguards wellbeing. We actively encourage our team members to have open, honest, and transparent conversations about their needs and to always reach out for support when it’s required, never suffering in silence.

We support the wellbeing of our colleagues in a number of ways:

Reward and Recognition

Our I.C.O.N.I.C values guide the way we operate and the expectations we have of our staff. Centered around these values, our rewards and recognition programme helps to guide us in creating a team-oriented workplace culture where each employee is supported and encouraged to drive the business forward, with a primary incentive of ensuring our colleagues feel valued and recognised.

Colleague Benefits

We strive to provide our team members with meaningful benefits that offer the best possible experience of working life and encourage long-term careers. Benefits such as; hybrid working, life insurance, private health care or coupons for meals and experiences. By ensuring that our colleagues feel valued and supported, MAR can retain talent, in-turn allowing us to offer the best possible service to our clients.

Through our online benefits platform, we provide our colleagues with a variety of resources, perks and discounts to support with everything from doctor’s appointments and prescriptions to money off their weekly shopping.

Real Living Wage

MAR FM has been a recognised real Living Wage service provider for more than 8 years. This means that in addition to paying our direct employees an increased wage, we discuss the benefits of the programme with both our existing and potential new clients. Should they choose to adopt the real Living Wage, we work in close consultation with them, holding transparent annual reviews, encouraging open dialogue and allowing for a flexible and straightforward adjustment process.

Training and Development

MAR believe that continuous development and dynamic leadership are fundamental to achieving an environment in which colleagues can thrive and enjoy a rewarding career.

Our comprehensive induction and ongoing training programmes ensure everyone can perform confidently and safely in their role and create strong baseline of colleague satisfaction. An enhanced upskilling scheme enables our managers and supervisors to lead with purpose, creating a fair and supportive environment and, to ensure progression is attainable to all, biannual performance reviews provide meaningful and measurable occupational stepping stones to allow our people to realise their potential.

In addition, MAR offer access to further education, advanced training and certificates and recently launched an apprenticeship programme, bringing fresh talent into the industry and nurturing those looking to grow in a new and promising occupation.

Equality, Diversity and Inclusion

We understand that education and experience are an important part of achieving equality and promoting progressive mindsets in the workplace.

MAR include both education, through a variety of EDI courses, and experience via our EDI event calendar to all our colleagues, increasing knowledge and providing perspective.

Talkback Surveys

MAR’s culture is built on trust, respect, integrity and equality, a set of values and principles that run deep through the DNA of the company. Key to this is a progressive and openminded outlook that remains objective and flexible, encourages collaboration and rejects discrimination.

The success of our approach is measured by listening to our colleagues. Our ‘Talkback’ surveys provide detailed feedback and opportunities to improve, empowering our employees to influence policy and allowing MAR to deliver a continuously improving environment.

Mental Health First Aiders

We aim to create an environment where employees feel safe discussing their mental health concerns. Our ‘Mental Health First Aider’ programme has been recently introduced to encourage conversations about mental health, break down stigmas, and create a healthier, more supportive environment for everyone. These specialised first aiders provide a judgement free ear and the knowledge and tools to support any of their peers who may be struggling with mental health concerns.

More information about MAR’s social initiatives and commitments can be found in our ESG Report: